We process the orders within 48 hrs. Please refer to our Shipping page for estimated delivery time: https://utopiahome.com.au/pages/shipping-returns
You can get an exactly shipping cost to your Postcode on each product page. In general; Shipping costs vary greatly depending on your location and the size of the item. East Coast Metro receives Free Delivery on all orders and regional shipping is typically very affordable. However, if you are in a remote location the costs may increase significantly.
No. However some carrier do provide ETA on the tracking page, customer can contact the carrier directly with the tracking code to discuss any specific requirements related to delivery.
We will send you a tracking code and link to the relevant carrier when your order is fulfilled. This will allow you to check the status of your order at any time. You can also contact us at email@example.com if you cannot find the email or need further assistance.
Sometimes orders will be shipped in multiple consignment and, in most cases, will arrive together. However, sometimes they may arrive separately. We will add tracking codes for each consignment when your order is fulfilled so you can see the status of each one clearly.
No, currently we only ship all over Australia only, with free shipping to SYD, MEL, BRI Metro and nominal shipping charges to other remote and regional areas.
We use a wide range of local carriers to ensure we can offer fulfillment nationwide with competitive rates.
The time it takes to restock items varies greatly. If you're not under any time pressure we suggest clicking the "Back in Stock Notification" link below the "Out of Stock" button on the product page. This will mean we automatically email you to let you know when stock has arrived.
Our company is fully Australian owned however we source furniture from all around the world. A large majority of it is made throughout Asia, including Indonesia and China.
Not at this stage. We are a purely online retailer with stock being shipped from Melbourne, Sydney and Brisbane. This allows us to have an enormous assortment of products and maintain very competitive prices.
We offer a $15 voucher to all new subscribers placing their first order and will run promotions from time to time but otherwise the price you see is our best offer.
If you are a commercial buyer or placing a volume order, please contact our team on 1300 241 543 to discuss any trade discounts.
Yes. Our products come with a 12 month Warranty.
Please take the photo of the damage, a short video clip and send it to firstname.lastname@example.org, and one of the support team member will advise you on the next step. If there are multiple items in your order, please specify the SKU and Quantity on which you wish to make the claim
Given the bulky nature of our goods and the significant cost to ship them, we don't accept change of mind returns. This includes subjective views of comfort or quality.
Any exceptions will be made at the discretion of our team and you will be required to pay for any return shipping and restocking fees.
We understand there are times where you wish to cancel your order, but because we use automated order processing system, once the order is processed we cannot cancel it. In this case, you can either ring up the carrier and tell them know that you no longer wish to receive the item and request them to send it back to sender (RTS) Or when the item is getting delivered you can refuse to take delivery of the order. Even though the shipping is free on your order, we have incurred the cost of delivering the goods, so the final refund amount will be less by the shipping charges. Please write to us at email@example.com and one of our support team member will let you know the cost of delivery and the final refund amount.
In the event that the item was delivered under ATL - Contactless delivery, the return pickup charges along with shipping charges will be deducted from the final refund amount.
No. However we do offer both Zip and Afterpay Buy Now Pay Later.