Shipping

It's our goal at Utopia Home to make a beautiful home not only an aspiration but also very attainable. We know that great pricing and shipping fees are paramount  so do our best to minimise delivery costs despite having wide range of bulky goods.

Free Shipping for Sydney, Melbourne and Brisbane

To deliver on this as best we can, we offer Free Shipping across all of Sydney, Melbourne and Brisbane regardless of the size of the product you purchase.

Calculated Shipping for Areas Outside of SYD-MEL-BRI

With our goal being to help Australians make their homes more beautiful, we want to get as many amazing products out there as we can and never want to make a dollar off of shipping fees. For all areas outside of Sydney, Melbourne & Brisbane we will simply pass on our shipping costs to you, allowing you to calculate them on site and decide if you're still happy with the purchase.

Delivery Times

Being a furniture store, our goods are bulky and often stored in third parties warehouses or with our wholesale partners. We take great care in selecting partners who not only have great product but also impeccable service. With this in mind, whilst we can guarantee a delivery time frame we aim to dispatch goods within 48 hours and can commit to communicating clearly the status of your order whilst setting realistic expectations from the outset.

Below is a table of typical total delivery times by state:

State Delivery Time (Business Days)
ACT 4
NSW 5
VIC 5
QLD 7
NT 9
SA 6
WA 14
TAS 16

 

Offshore Goods

When it comes to some smaller products and linen or home wares items, we may source some products from overseas. In these scenarios, delivery times could be several weeks. We will do our best to clearly mark these items and make it clear up front that this will be the case.

Returns

As a general rule we do not accept change of mind returns due to the bulkiness of our goods and expense we incur in offering economical delivery along with the challenges in storing these products. However, we offer 30 Day Returns on linen products and any products which are not as described or damaged.

Cancellations

Order cancellations can be made up until the point that we process your order. Given we endeavour to ship stock to our customers as quickly as possible, this is typically done within 2 hours of receiving the order. If the order has been processed we request that you reject delivery of the goods. When they are received back into our or our partners warehouse we will issue you a refund.