Shipping

It's our goal at Utopia Home to make a beautiful home not only an aspiration but also very attainable. We know that great pricing and shipping fees are paramount, so we do our best to minimize delivery costs despite having wide range of bulky goods.

 

Shipping Charges

We do our best to ship goods as cheaply as we can while offering a high quality service and doing our best to ensure they reach you in great condition. This means our shipping charges depend greatly on the item purchased and where you live and can range from FREE to hundreds of dollars.

You can check the shipping cost easily on the product page by selecting your state and adding your postcode. Shipping will otherwise be calculated during the checkout process.

Delivery Times

Being a furniture store, our goods are bulky and often stored in third parties warehouses or with our wholesale partners. We take great care in selecting partners who have unique ranges and great quality products. Our dispatch times vary depending on the location of our suppliers and our delivery method but we aim to get them to you as quickly as possible.

Our dispatch timeframes generally range from 2 to 10 days.

 

Returns

As a general rule we do not accept change of mind returns due to the bulkiness of our goods and expense we incur in offering economical delivery along with the challenges in storing these products. However, we offer 30 Day Returns on linen products and any products which are not as described or damaged.

Cancellations

Order cancellations can be made up until the point that we process your order. Given we endeavour to ship stock to our customers as quickly as possible, this is typically done immediately upon receiving the order. If the order has been processed we request that you reject delivery of the goods. When they are received back into our or our partners warehouse we will issue you a refund. If the delivery is not refused or delivered under ATL (authority to leave), we would need to charge initial shipping & return shipping fee, which will be deducted from the final refund.  

Change of Mind (COM) - Return and Refund

As a general rule we do not accept change of mind returns, but each case will be accessed individually by our support team. All claims of COM should be made within the 30 days of goods getting delivered. Claims for COM can be made by writing to support@utopiahome.com.au, with the details of the order, including reason for return. All COM returns are subject to the following terms:

  • The items must be unused and undamaged, disassembled and repackaged in line with the guidance noted below.
  • The COM must be requested within 30 days of delivery of the item.
  • The customer is responsible for assisting in the adequate return of the products to Utopia Home.   

Please do not send the goods without written approval from the Utopia Home support team. Our support team would let you know the return shipping and restocking fee applicable for the order. Once your claim is accepted and return shipping and restocking fee is agreed, the team will share the return label or book the return pickup depending on the size of the goods. Your final refund will be in store credit and be less costs of initial shipping, return shipping and restocking fee. The customer is responsible to disassemble the goods and pack them in the original packaging. The carrier will not pickup if the item is not packaged correctly. Note: Even though the original shipping is free on the order, its not free to us as a business, the support team will calculate the original shipping fee applicable for your order, which will be deducted from the final refund. 

Note: In the even of returns under COM or damage, the customer is responsible for disassembling the goods and pack them in the boxes. In the event of COM, the customer is required to pack them in the original box only. For damage returns, if the customer do not have the original boxes, they can procure the boxes on their own to pack the items, but will need to share the below information with Utopia Home support team

1. No. of  boxes
2. Dimensions
3. Weight in Kg